Service Level Agreement Catering Template

Yes, for example. B an ALS is between you and a health and safety officer, this section states that they must be on site at that time, as well as when their services are needed off-site and at the communication channels they need to use (for example. B mobile phone or email) service assumptions (this means that any changes to the necessary services are communicated effectively to the provider). 1.Summary of the agreements Details of the two parties entering into a service level contract (SLA), the type of service required and the duration of the agreement. Example: “This document represents an ALS between RSVP and Vendor X for the provision of catering for the annual Y. 2 golf day. Goals and Objectives In this section of an ALS, the goal of ALS is to ensure that both parties provide the necessary services and their individual responsibilities. Service Requirements – The time frames when the service provider is likely to respond to service-related queries or incidents are explained. 4.

Regular Audit This section provides the dates agreed upon for the audit of the services provided. This could be just before the start of the event, as well as the next day. Control rests with the organizer or the company. All ALSs are created around a standard model of six sections detailing the nature of the services required, the length of time they are available and the consequences of a service provider`s omission. While this main structure remains determined regardless of the nature of the event and the services required, the information it contains differs. Service Level Agreements (SLAs) are not generic, but are dictated by the specifics of each event. Organizing a corporate event where all ducks must stand to each other. ALS is one of the most important requirements to ensure that your suppliers (processors, set suppliers and technical suppliers) provide their expected products or services. Without ALS, you may be held responsible for the supplier`s inability to do its job properly. This could range from a lack of food to worse consequences, such as fire or theft.

You are not only financially responsible, but also legally responsible – and in the event of a disaster or non-performance of a service, this can have serious consequences for your customers and your reputation.